non-financial information

financial information


Data Protection Policy

 

Last Updated: 14 June 2022

 

Thong Teck Home for Senior Citizens (“TTH”) is committed to managing your personal data, in compliance with the Personal Data Protection Act 2012 (“PDPA”). Thus, TTH has created this Data Protection Policy (“DPP”) to explain how it collects, uses and discloses your personal data. This DPP also explains how TTH protects your personal data and how you may contact TTH about its data protection policies and procedures, as well as to exercise your rights under the PDPA.

 

By providing your personal data to TTH in writing, whether through signing our PDPA Agreement, forms, or otherwise, you are presumed and deemed to have consented to the collection, use and disclosure of your personal data pursuant to this DPP.

 

As such, please read and review this DPP carefully.

 

Types of Personal Data collected

 

Personal data under this DPP refers to personal data as defined under the PDPA, i.e., data, whether true or not, about a person who can be identified –

 

(a)          from that data; or

(b)          from that data and other information to which TTH has or is likely to have access.

 

The types of personal data that TTH may collect include, but are not limited to:

 

(a)          Name;

(b)          NRIC;

(c)          Residential address;

(d)          E-mail address;

(e)          Contact details (e.g., contact number);

(f)          Means testing information;

(g)          Medical information (e.g., vaccination records) and

(h)          Other information necessary to fulfil special requests (e.g., emergency contact information).

 

In the event that you provide any personal data to TTH relating to any third party (e.g., providing personal data on behalf of a family member), you confirm that you have obtained the consent of such third party for TTH to collect, use and disclose their personal data pursuant to this DPP.

 

When you email or otherwise contact TTH for the purpose of receiving any form of assistance from TTH, such as to make a request under the PDPA or to submit a complaint, you confirm and agree to allow TTH to collect, use and/or disclose such personal data to facilitate the provision of such assistance to you.

 

 

 

Purposes for Collection, Use and Disclosure

 

TTH respects your privacy. TTH will not ask you for personal data unless the collection, use and disclosure of such personal data is necessary for TTH’s operations.

 

Personal data may be collected from you by our social workers, case coordinators, and healthcare professionals (e.g, registered nurses and therapists).

 

You agree that TTH may collect, use and/or disclose personal data about you, whether obtained from you or from other sources, and/or disclose any personal data collected from you to third parties, for the following general purposes:

 

(a)          Medication and medical consultation;

(b)          Transfer to other healthcare institutions for continuity of care or in a medical emergency;

(c)          Debt collection(s) and legal purpose(s) due to debt collection;

(d)          Statistical returns to regulators and fund providers like MOH, AIC etc.;

(e)          Compiling of any relevant statistics;

(f)           Application for government subsidies;

(g)          Application for healthcare, community and/or social services;

(h)          Application for assistance (financial and/or non-financial);

(i)           Application for suitable/relevant services/assistance identified/determined by staff of TTH;

(j)          Verification of information, furnished by myself and/or my family members to TTH, with other  relevant agencies and/or individuals for services and/or assistance that I am/we are applying for at TTH;

(k)         Verification of information furnished by other agencies and/or individuals on yourself and/or your   family members for services and/or assistance that you are applying for with them;

(l)          Where it is necessary to disclose such information to TTH’s professional advisers, including  without limitation TTH’s lawyers, accountants and auditors;

(m)         To comply with any legal or regulatory requirements in accordance with applicable law; and

(n)          Where TTH has your and/or your family members’ consent to do so, as the case may be.

 

In this regard, TTH will endeavour to ensure that your personal data is protected by any third parties to whom your personal data is disclosed. However, this DPP does not apply to, and we are not responsible for, the data protection practices of these third parties.

 

As such, we encourage you to check these third parties’ data protection policies to learn more about their data protection practices. Unless otherwise precluded by the law, TTH requires third parties to protect your personal data and abide by applicable data protection laws and regulations.

 

If personal data is disclosed as mentioned above, TTH will seek to limit the scope of personal data that is furnished to the amount necessary for the performance of the specific purpose.

 

Withdrawal of Consent

 

You may withdraw the consent that you provide for the collection, use and disclosure of your personal data by contacting TTH’s Data Protection Officer (“DPO”) directly at tthsc@singnet.com.sg.

 

Please provide us with the following for verification purposes:

 

(a)          Full name and NRIC or Passport number;

(b)          A clear photocopy of your NRIC or Passport;

(c)          Your contact details;

(d)          Name of the staff member by whom the Personal Data was collected; and

(e)          Details of the request.

 

Upon receipt of your request, TTH may require a reasonable amount of time (depending on the complexity of the request) for your request to be processed and for TTH to notify you of the consequences regarding the same. In general, we shall seek to process your request within thirty (30) business days of receiving it.

 

Depending on the nature and scope of your request, TTH may not be in a position to continue providing our services to you, and TTH shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform TTH in the manner described above.

 

You may withdraw your consent to TTH using or disclosing your personal data but withdrawing does not affect our rights where (1) such use or disclosure is required by law, (2) on national/public interest grounds, (3) the personal data in question was collected from publicly available sources or (4) such use or disclosure is necessary in an emergency where the life or health of a person is at risk.

 

Access and Correction

 

Likewise, you may request for access and/or correction of your personal data in our possession or control by contacting TTH’s Data Protection Officer (“DPO”) directly at tthsc@singnet.com.sg.

 

Please provide us with the following for verification purposes:

 

(a)          Full name and NRIC or Passport number;

(b)          A clear photocopy of your NRIC or Passport;

(c)          Your contact details;

(d)          Name of the staff member by whom the Personal Data was collected; and

(e)          Details of the request.

 

By providing to us with complete information, we will be able to provide you access to, update or correct your personal data as soon as reasonably possible.

 

Upon receipt of your request, TTH may require a reasonable amount of time (depending on the complexity of the request) for your request to be processed and for TTH to notify you of the consequences regarding the same. In general, we shall seek to process your request within thirty (30) business days of receiving it.

 

Complaints

 

You may also make complaints in relation to your personal data in our possession and control. For more information, please contact TTH’s Data Protection Officer (“DPO”) directly at tthsc@singnet.com.sg for a copy of our Complaints Process document.

 

Retention of Personal Data

 

Generally, we will store your personal data only for the time period necessary to fulfil the purposes for which such personal data was collected, or as required or permitted by applicable laws.

 

Once we determine that the retention of your personal data is no longer necessary for those purposes, or that retention is no longer necessary for any legal or business purpose, we will cease to retain your personal data, or anonymise the personal data so that it can no longer be used to identify any particular individual.

 

Transfer Limitation

 

TTH will not transfer your personal data to a country or territory outside Singapore, except as specified in this DPP. In the unlikely scenario that your personal data is transferred out of Singapore, TTH will take appropriate steps to ensure that the recipients thereof are bound by legally enforceable obligations so that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA. Such legally enforceable obligations include laws, contracts, or any other legally binding instrument.

 

Variation

 

TTH may amend this DPP from time to time. Users are deemed to have consented to any and all changes to the DPP from the date such changes are published online. Thus, we encourage you to visit our website regularly to stay updated on these changes.

 

Data Protection Measures

 

TTH maintains reasonable technical and organizational security measures to protect personal data from loss, misuse, and unauthorized access, use, disclosure, alteration, modification, or destruction.

 

For completeness, TTH takes data protection very seriously and has strict security measures in place.

 

Contact

 

If you have comments, questions or concerns about data privacy or TTH’s data protection policies, you may contact our DPO at tthsc@singnet.com.sg.